Saturday, February 2, 2013
10-minute immigration clearance at KLIA
At the Kuala Lumpur International Airport (KLIA), the first grouse could be a thing of the past. The first day of the 10-minute immigration clearance initiative at the Kuala Lumpur International Airport (KLIA) got off to a smooth start on Friday.
All 58 counters, including six auto gates, for arriving passengers would be opened during the peak hours. There are three peak hour timeframes - between 6pm-9pm, 6am-8am and 12pm-2:30pm. It was observed on Friday, despite the arrival of nearly 3,000 passengers within three hours, there was hardly any bottleneck at Immigration counters. The passengers had arrived between 6pm and 9pm.
The assurance is that the last person in the queue will be attended to in less than 10 minutes.
"If there is no issue with their documents, it will take only 45 seconds to process it and the passengers will be cleared in 10 minutes," said Immigration director-general Datuk Alias Ahmad.
He said the 10-minute clearance initiative had been applied at the Low-Cost Carrier Terminal since 2011.
Source: The Star..Smooth start for 10-minute immigration clearance initiative at KLIA