Air travel is really an expensive affair. For example, a return ticket to Singapore and back to Kuala Lumpur on Malaysia Airlines would set you back around RM600. With the introduction of budget airline, the same return trip on AirAsia (though on the first flight out) would only cost you RM158.
This substantial difference in airfare has resulted in a lot more people travelling for leisure though travellers might gripe about AirAsia's time-keeping, comfort level of seats, price of cabin food and whatnot.
In spite of all the complaints, AirAsia's products and service standards have been voted by travellers as above those of other low cost carriers. While MAS has been awarded World's Best Cabin Staff, AirAsia has been awarded World’s Best Low-cost Carrier by Skytrax beating competitors like Ryanair, Easyjet and Southwest Airlines.
AirAsia group chief executive officer Datuk Seri Tony Fernandes said, "AirAsia stood among other low-cost carriers largely based on its amazing cabin crew, professional pilots and guest serving staff on the ground."
“We are also good in many ways including on-time schedule, web check-in, airbus and food. Our assigned seating system has pleased many passengers and our call centre has high performance in serving them,” he said.
He said AirAsia’s efforts to improve would not stop here as the ultimate aim was to be the best airline in the world.
There you see, AirAsia is not bad, not bad at all.